Case Study

Strategic BOT-Led GCC Transformation for a Leading Global Bank

Industry

Banking & Financial Services

Location

Global Delivery (GCC in Bengaluru, India)

Our Contributions

GCC Strategy & Setup, BOT Execution, Talent Acquisition, Analytics & Financial Crime Operations, Technology CoE Development, Governance & Transformation

As global banks scale operations and modernize core functions, Global Capability Centers are becoming critical to driving efficiency, control, and innovation. A leading global bank partnered with Coforge to establish and scale its Global Capability Center (GCC) in India under a Build-Operate-Transfer (BOT) model. The objective was to design the strategy, build operations, manage talent, and ensure a seamless transition to a fully operational GCC.

Coforge acted as the transformation partner, delivering a future-ready, high-performing GCC ahead of schedule. By combining strategic planning with execution excellence, the engagement enabled scalable operations, strengthened analytics and financial crime capabilities, and created a strong foundation for long-term enterprise transformation.

Transformation Timeline

Phase 1

GCC strategy, location selection, and operating model defined

Phase 2

Leadership hiring and initial team setup completed

Phase 3

Analytics and Financial Crime CoEs established at scale

Phase 4

Operations transitioned and GCC scaled to global hub

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The Challenge

The organization aimed to establish a GCC in India to drive enterprise-wide transformation, but required a strategic partner to manage the end-to-end journey. This included defining the GCC strategy, setting up operations, and building a scalable talent model aligned to business priorities.

The client needed to rapidly build capabilities in analytics and financial crime operations while ensuring access to high-quality, scalable talent. At the same time, there was a requirement to seamlessly transition operations and business processes from the Philippines and other global locations without disrupting ongoing operations.

Ensuring speed, operational excellence, and a structured transition model was critical. Without a well-orchestrated approach, the organization risked delays, inefficiencies, and challenges in effectively scaling the GCC.

Our Approach

Coforge implemented a structured Build-Operate-Transfer (BOT) model to establish a scalable, future-ready GCC. The approach focused on combining strategic planning, rapid execution, and seamless transition to ensure long-term success.

Strategy & Leadership Setup

Designed the GCC strategy and target operating model, supported location selection through market intelligence, and hired key leadership, along with the initial team, to establish a strong foundation.

Infrastructure & Talent Enablement

Expanded operations through new facility setup aligned to scaling needs. Built and managed talent pipelines while establishing enterprise support functions across HR, Finance, and Procurement.

CoE Development & Transfer

Established a 100+ FTE Analytics CoE and 200+ FTE Financial Crime Operations unit, along with data and security offices. Enabled a structured transition to the client within defined timelines.

Global Technology Hub

Set up a 45+ FTE technology CoE to drive next-generation initiatives, with a roadmap for further scaling and innovation.

Partner & Technology Ecosystem

The engagement was delivered using Coforge’s AI-led engineering capabilities and cloud-native delivery framework.

100% Core Team Transition

Completed within 12 months

30% Increase in Profitability

Through seamless global migration

500+ FTE GCC Scale

Achieved through a strong talent engine